Events Tips for a Smooth Group Booking
Group bookings go wrong for one of two reasons almost every time: dates confirmed too late, or a single point…
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Dining Hotel Dining Trends Worth Knowing About
Hotel restaurants have quietly stopped trying to be everything to everyone. The better ones now do a smaller menu well…
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Business Travel Working Remotely From a Hotel Room, Properly
A hotel desk is rarely designed the way a home office is, but a few small adjustments usually close most…
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Rooms What to Actually Look for in a Hotel Bathroom
Water pressure and hot water speed matter more to most guests than fittings ever will. A bathroom can look entirely…
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Business Travel A Short Guide to Hotel Loyalty Programs
Loyalty programs are worth the five minutes it takes to sign up for frequent travellers, and considerably less worth it…
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Guest Services How Hotels Actually Handle Late Check-Out Requests
Late check-out isn't a fixed perk that some hotels offer and others don't — it's a scheduling problem the front…
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Business Travel The “Bleisure” Trip: When Business Travel Extends Into Leisure
More business trips now end with an extra day or two added on for leisure, which quietly changes what guests…
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Guest Services A Few Notes on Solo Travel and Hotel Safety
Solo guests tend to ask more specific questions at check-in than anyone else, and a good front desk treats that…
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Events Hosting a Wedding Reception at a Hotel
A hotel venue solves a problem most wedding planning creates by accident: guests travelling from out of town suddenly have…
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Hospitality What Makes a Hotel Feel Luxurious (It’s Not What You Think)
Ask guests what made a stay feel luxurious and the answer is rarely marble or chandeliers. It's usually something smaller:…
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